Who may instruct us
You confirm that you, and any other person you nominate, are authorised to give us instructions and information on behalf of all persons we are acting for and to receive our advice and documents on their behalf.

If we are acting for a business, and we receive conflicting advice, information, or instructions from different persons, we may refer the matter to the board of directors, partners or proprietors (as applicable) and act only as requested by them.

We may be required to verify your identity for the purposes of anti-money laundering laws. We may request from you such information as we require for these purposes and make searches of appropriate databases.

Purpose, Scope and Output of the Engagement
Tilbrook Rasheed will provide accounting and/or taxation and/or business advisory services as agreed upon which will be conducted in accordance with the relevant professional and ethical standards issued by the Accounting Professional & Ethical Standards Board Limited (APESB). The extent of our procedures will be limited exclusively for this purpose. As a result, no audit or review will be performed and, accordingly, no assurance will be expressed. Our engagement cannot be relied upon to disclose irregularities including fraud, other illegal acts and errors that may exist. However, we will inform you of any such matters that come to our attention.

Our professional services are conducted, and any reports required will be prepared for distribution to the relevant specific organisation or party for the purpose specified in the report or as agreed.

We disclaim any assumption of responsibility for any reliance on our professional services to any party other than as specified or agreed, and for the purpose for which it was prepared. Where appropriate, our report will contain a disclaimer to this effect.

We will endeavour to record all advice on important matters in writing. Advice given verbally is not intended to be relied upon unless confirmed in writing. If we provide verbal advice (for example during a meeting or telephone conversation) that you wish to rely on, you must ask us to confirm the advice in writing.

Responsibilities
In conducting this type of engagement, information acquired by us in the course of the engagement is subject to strict confidentiality requirements. We understand that some information provided to us is of a confidential nature and will ensure that it is protected in accordance with our Privacy Policy.

We wish to advise that our firm’s system of quality control has been established and maintained in accordance with the relevant APESB standard. As a result, our files may be subject to review as part of the quality control review program of the Institute of Chartered Accountants which monitors compliance with professional standards by its members. We advise you that by accepting our engagement you acknowledge that, if requested, our files relating to this engagement will be made available under this program. Should this occur, we will advise you.

Clients are required to arrange for reasonable access by us to relevant individuals and documents, and to be responsible for both the completeness and accuracy of the information supplied to us. We will rely on such information being true, correct and complete and will not audit the information.

The Taxation Administration Act 1953 contains specific provisions that may provide you with “safe harbours” from administrative penalties for incorrect or late lodgement of returns if, amongst other things, you give us “all relevant taxation information” in a timely manner (the safe harbour provisions apply from 1 March 2010). Accordingly, it is to your advantage that all relevant information is disclosed to us as any failure by you to provide this information may affect your ability to rely on the “safe harbour” provisions and will be taken into account in determining the extent to which we have discharged our obligations to you.

Outsourced Service Providers and Data Transfers
Tilbrook Rasheed is committed to protecting the privacy and confidentiality of personal information. We take reasonable steps to ensure that our employees and any third-party service providers respect the confidentiality of the personal information we hold.

In the course of providing our services, we may disclose personal information to third-party service providers located outside of Australia. These disclosures are necessary for the efficient and effective administration of our services. The types of third-party service providers we may engage include, but are not limited to, accountants /bookkeepers and administrative support, and IT managed service providers.

The countries to which we may transfer personal information include, but are not limited to, the Philippines, India, New Zealand, the United States, Canada, the United Kingdom, Vietnam, Hong Kong, Singapore, South Korea, and the Netherlands.

We take such steps as are reasonably necessary to ensure that any overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

These steps may include:

• Conducting due diligence to ensure that overseas recipients have robust data protection measures in place.
• Implementing contractual agreements that obligate the overseas recipients to adhere to privacy standards equivalent to those required under Australian law.
• Regularly reviewing and auditing the data protection practices of overseas recipients to ensure ongoing compliance.

Additionally, there may be circumstances where the disclosure of personal information is required or authorised by Australian law, a court/tribunal order, or where you have given your direct consent.

If you have any questions or concerns about our privacy policy or how your personal information is handled, please contact our Privacy Officer.

Our Obligations to Comply with the Law
We have a duty to act in your best interests. However, the duty to act in your best interests is subject to an overriding obligation to comply with the law even if that may require us to act in a manner that may be contrary to your interests. For example, we cannot lodge an income tax return for you that we know to be false in a material respect.

We also have an obligation to ensure that we manage conflicts of interest as they arise. In this regard, we have arrangements in place to ensure that we manage potential or actual conflicts of interest. The effective operation of these arrangements depends, in part, on you complying with your obligation to disclose any potential conflicts of interest to us.

Your Rights and Obligations Under the Taxation Laws
You have certain rights under the taxation laws, including the right to seek a private ruling from the Australian Taxation Office (ATO) or to appeal or object against a decision made by the Commissioner. As relevant, we will provide further information to you concerning your rights under the Australian taxation laws during the conduct of the engagement contemplated by this letter.

You also have certain obligations under the Australian taxation laws, such as the obligation to keep proper records and the obligation to lodge returns by the due date.

Fees
Our fees are calculated based on the amount of time taken by our staff, at the level required to complete the services, at their respective hourly rates. Any fee estimate provided is an indicative guide only.

In some cases, you may be entitled to assistance with your professional fees, particularly in relation to any investigation into your tax affairs by the ATO. Assistance may be provided through insurance policies you hold or via membership of a professional or trade body. Other than where such insurance was arranged through us, you will need to advise us of any such insurance cover that you have. You will remain liable for our fees regardless of whether all or part are to be paid by someone else.

Any disbursements and expenses we incur in the course of performing our services or recovering our fees will be added to our invoices where appropriate.

Unless otherwise agreed to the contrary, our fees do not include the costs of any counsel, or other professionals or third parties engaged with your approval.

Client monies
We maintain a trust account for dealing with client monies on their behalf

Limitation of Liability
Our liability is limited by a scheme approved under Professional Standards Legislation.

Further information on the scheme is available by clicking here (CAANZ Limited Liability Capping Scheme) or going to the CAANZ website (Operation of the Limitation of Liability Scheme) by clicking here

Ownership of Documents
All original documents obtained from the client arising from the engagement shall remain the property of the client. However, we reserve the right to make a reasonable number of copies of the original documents for our records.

The ownership of the reports produced and supplied to you as our client as output for the engagement, such as financial statements and tax returns, and supplied to you as a client including, if applicable, electronic documents or files will vest in you on payment of services. All other documents produced by us in respect of this engagement will remain the property of the firm.

Privacy Policy
Tilbrook Rasheed is committed to protecting your privacy and handling your personal and sensitive information in an open and transparent way.

Further information on our Privacy Policy is available by clicking here

Confirmation of Terms
Acceptance of our services in conjunction with this information brochure indicates that you understand and accept the arrangements. This information will be effective for future engagements unless we advise you of any change or you choose to cease the engagement.